Here are a few errors that may be encountered when using SmartConnect and some simple steps to try and fix them.  As always, when using SQL, please make sure to have a restorable backup and test first in a test company.

Issue:

Company Button missing/screen distorted

Solution:

The display settings on the machine need to be adjusted.  You can refer to the eOne Solutions KB article here: http://www.eonesolutions.com/help-article/kba-01111-g2p6v7/

Once you adjust your settings and restart the machine it should display correctly.

Issue:

Failed to convert parameter string to decimal

Solution:

Remove Amount field as one of the Key fields

Issue:

Failing to AutoPost using Stored Procedure

Solution:

Verify that all Checkbooks are assigned a Currency ID

smart-connect-errors

Watch this space for more tips on working with SmartConnect or contact our experts 855-437-7201

By Danielle Edie for RSM

Tagged with →